Shipping
What are the dispatch and delivery times?
Orders are typically dispatched within a working day, Monday-Friday (UTC/GMT+12). All orders are shipped via courier from either New Zealand, Europe, the UK or the United States. All orders are tracked and estimated delivery times are dependent on co
Which countries can't we ship to?
Regrettably at this time we are unable to ship to certain countries due to various reasons. These countries include:. - Albania- Argentina- Belarus- Brazil- Cape Verde- Chile- China- Gibraltar- Iran- Israel- Kazakhstan- Liechtenstein- Malaysia- Mexic
What are the free shipping thresholds?
Order over NZ$210 - Free Tracked Courier. Order below NZ$210 - $7.95 Tracked Courier. Order over US$145 - Free Tracked Courier. Order below US$145 - $8.00 Tracked Courier. Order over UK£140 - Free Tracked Courier. Order below UK£140 - £3.00 Tracked C
Which countries are not eligible for free shipping and why?
We have noticed that for some countries, orders tend to get held up at customs, leading to extended delays and/or lost items. Regrettably we are unable to provide free shipping to the below countries. We do apologize for this and will update you shou
Where will my order ship from?
MitoQ currently ships globally from the current locations:. NZ - Auckland, New ZealandUSA - Louisville, Kentucky, USAEU - Zoetermeer, NetherlandsUK - Newton Abbot, Devon, England. Our system will automatically send your order to the appropriate distr
Can I ship to a PO Box address?
We recommend that your order is sent to a physical delivery address. We can make attempts to deliver to a PO Box but many countries do not allow this anymore. If you supply a PO Box only we will attempt to send by a postal network at your risk. Pleas
What do I do if my order does not arrive?
We aim to meet all delivery times estimated but during busy periods deliveries may take a little longer. Occasionally events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times nee
Are there any import duties & taxes in my country?
We ship to lots of places around the world and every country has different import regulations and fees. It is a legal requirement that we (MitoQ) declare the full value of the goods on all international packages. Your order may be subject to import d
Will duties and taxes apply to my orders?
Orders can incur duties and taxes. Duties and taxes are determined by the customs agency within your country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold,