Subscriptions
How does a MitoQ subscription work?
When you purchase a MitoQ subscription, we charge your payment method for the first order, then process and dispatch the corresponding order. It then works on a cycle based on the cadence you have selected going forward. After your initial purchase,
Subscription billing information
When you purchase a MitoQ subscription, we charge your payment method for the first month’s order, then process and dispatch the corresponding order. It then works on a 30, 90 or 180 day cycle based on your selection, going forward. After your initia
How can I update my subscription payment and billing information?
By logging into your MitoQ account and navigating to the ‘subscription billing details’ section, you’ll be able to update your saved credit card and billing information for your active subscription(s). Please note: if your order has just been process
When will I receive my monthly MitoQ subscription?
Subscriptions are set to be renewed every 30 days, starting from your first delivery. This means your subscription order will be processed after a 30-day period and dispatched from one of our distribution warehouses within 2 working days. For specifi
Can I skip or delay my next delivery?
Once you have an active subscription, you can login to your MitoQ account and navigate to your ‘My subscriptions’ section to view or alter your plan. This includes the option to skip your next delivery or pause your subscription until you’re ready to
How can I update my subscription delivery address?
Once logged in to your MitoQ account you can view and edit your delivery address for any active subscriptions under the ‘My subscriptions’ section. Within this section, your active subscriptions should be available for you to view, edit or alter. By
How do I cancel my subscription?
You can cancel your subscription permanently at any time by logging into your account and viewing the ‘My subscriptions’ section. In this section, it displays all of your current subscriptions and gives you the option to cancel. Alternatively, you ca
Can I just order one month's worth and not subscribe?
Yes, we still have the option to purchase one-off orders. Simply select the “One time purchase” option when selecting your choice of MitoQ product.
Can I add to or alter my subscription order?
Unfortunately, once a subscription order is placed, we’re unable to amend or add to the order. If you would like to alter or change your subscription product and amount, you can do this by editing your subscription in the ‘My subscriptions’ section o